1.Supervise day-to-day operations in the customer service .sonicrecruitment.admin post type job.
2.Resdo customer service issues in a timely manner.
3.Create effective customer service procedures, policies, and standards.
4.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
5.Implement an effective customer loyalty program.
6.Maintain accurate records and document all customer service activities and discussions.
7.Assess service statistics and prepare detailed reports on your findings.
8.Hire and train new customer service agents.
9.Manage the approved budget of the customer service department.
10.Stay informed on the latest industry techniques and methods
BS degree in Business Administration or related field
1.Working knowledge of customer service software, databases and tools
2.Awareness of industry’s latest technology trends and applications
3.Ability to think strategically and to lead
4.Strong client-facing and communication skills
5.Advanced troubleshooting and multi-tasking skills
6.Customer service orientation