JOB DESCRIPTION
1.Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2.Opens customer accounts by recording account information.
3.Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
4.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
QUALIFICATION/EXPERIENCE
High school diploma or equivalent; college degree preferred
1.Proven customer support experience
2.Track record of over-achieving quota
3.Strong phone contact handling skills and active listening
4.Familiar with CRM systems and practices
5.Customer orientation and ability to adapt/respond to different types of characters
6.Excellent communication and presentation skills
7.Ability to multitask, prioritize and manage time effectively