Management

CUSTOMER RELATION OFFICER JOB(CALL US-0303931490)

Full Time

JOB DESCRIPTION

  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • Inform and suggest new banking products to customers
  • Provide information to customers on their account status and account balances
  • Open new bank accounts according to laid down rules and guidelines
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Be involved in performing some financial related and marketing transactions

    QUALIFICATION

    DIPLOMA,HND,DEGREE OR ANY OTHER RELEVANT FIELD