Management

HOTEL SUPERVISOR JOB

Full Time

JOB DESCRIPTION

Oversee work of front desk personnel such as guest relation officers to ensure that they receive and greet guests properly
• Assist during the check in and check out processes to ensure that all associated activities are handled flawlessly
• Create and implement staff schedules to ensure that no station within the hotel is left unmanned
• Make reservations for guests over the telephone or in person and instruct staff members to handle follow up duties
• Assist with cashiering functions by providing insight and support in handling bookkeeping activities
• Act as a first point of contact for inquiries regarding events at the hotel and ensure that appropriate measures are taken to direct them to in-house event managers
• Assist guests with special requests such as booking extensions and supervise front desk officers to ensure prompt fulfillment of special requests
• Oversee the work of housekeeping staff and control room and supplies inventory
• Deal with complaints and suggestions according to set hospital policies and ensure business retention
QUALIFICATION
DIPLOMA,HND,DEGREE OR ANY OTHER PROFESSIONAL CERTIFICATE