Management

HELP DESK EXECUTIVE JOB (CALL US-0303931490)

Full Time

JOB DESCRIPTION

1.Responding to queries via chat, email, or phone
2.Training other staff members on troubleshooting and diagnosing problems
3.Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
4.Resolving problems with networks and other computer systems
5.Diagnosing system errors and other issues
6.Following up with customers to ensure full resolution of issues
7.Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
8.Running reports to analyse common complaints and problems
Installing or changing software to fix issues
9.Remotely accessing hardware or software for clients to make changes and fix problems
QUALIFICATION
DIPLOMA,HND,DEGREE OR ANY OTHER PROFESSIONAL CERTIFICATE