1.Determines requirements by working with customers.
2.Answers inquiries by clarifying desired information; researching, locating, and providing information.
3.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
6.Maintains call center database by entering information.
7.Keeps equipment operational by following established procedures; reporting malfunctions.
8.Updates job knowledge by participating in educational opportunities.
9.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
DIPLOMA,HND,DEGREE AND OTHER PROFESSIONAL CERTIFICATE