Management

CUSTOMER SERVICE ASSISTANT

Full Time

JOB DESCRIPTION:

  1. Act as a first point of contact between company and customers by greeting and welcoming them
  2. Indulge in small conversation with customers to determine their shopping or service needs and provide them with appropriate solutions
  3. Escort customers to appropriate aisles or instruct customer service representatives to lead them to required aisles
  4. Provide information about products – physically demonstrate products when requested by the customer
  5. Oversee the stocking of shelves to ensure that all the Ps of marketing are followed
  6. Supervise the cleanliness and neatness of displayed products several times a day
  7. Take telephone calls and provide information regarding company’s services and products to prospective customers
  8. Listen to complaints lodged by customers and attempt to resolve them in a bid to ensure recurring business
  9. Assist during payment procedures – at times, process credit card and cash payments
  10. Issue change and receipt and answer any questions regarding taxes
  11. Manage product returns, refunds and exchanges
  12. Make-certain that customers’ experiences are positive by constantly providing them with required input
  13. Take and record customers’ information for the purpose of product delivery or providing them with information on future deals
  14. Assist cashiers in balancing cash registers at the end of each shift
  15. Provide support in determining cash discrepancies and resolving them on immediate basis

QUALIFICATION:

DEGREE,HND,DIPLOMA AND OTHER PROFESSIONAL CERTIFICATE