JOB DESCRIPTION:

Act as a first point of contact between company and customers by greeting and welcoming them
Indulge in small conversation with customers to determine their shopping or service needs and provide them with appropriate solutions
Escort customers to appropriate aisles or instruct customer service representatives to lead them to required aisles
Provide information about products – physically demonstrate products when requested by the customer
Oversee the stocking of shelves to ensure that all the Ps of marketing are followed
Supervise the cleanliness and neatness of displayed products several times a day
Take telephone calls and provide information regarding company’s services and products to prospective customers
Listen to complaints lodged by customers and attempt to resolve them in a bid to ensure recurring business
Assist during payment procedures – at times, process credit card and cash payments
Issue change and receipt and answer any questions regarding taxes
Manage product returns, refunds and exchanges
Make-certain that customers’ experiences are positive by constantly providing them with required input
Take and record customers’ information for the purpose of product delivery or providing them with information on future deals
Assist cashiers in balancing cash registers at the end of each shift
Provide support in determining cash discrepancies and resolving them on immediate basis

QUALIFICATION:

DEGREE,HND,DIPLOMA AND OTHER PROFESSIONAL CERTIFICATE