Operations

CALL CENTER REPRESENTATIVE

Full Time

JOB DESCRIPTION:

  1. Determines requirements by working with customers.
  2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
  3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

4.Fulfills requests by clarifying desired information; completing transactions       forwarding requests.

  1. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  2. Maintains call center database by entering information.
  3. Keeps equipment operational by following established procedures; reporting malfunctions.
  4. Updates job knowledge by participating in educational opportunities.
  5. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

QUALIFICATION:

DEGREE,HND,DIPLOMA AND ANY OTHER PROFESSIONAL CERTIFICATE